1. Information We Collect
We collect information you provide directly (name, email, business details) and information generated through your use of the Service:
- Account data: Name, email address, business name, phone number(s).
- Call recordings: Audio recordings and AI-generated transcriptions of calls handled by CallFlow.
- Usage data: Call logs, dashboard activity, feature usage.
- Payment data: Processed securely by Stripe. We do not store credit card numbers.
- Analytics data: We use Google Analytics to collect anonymised usage statistics including pages visited, session duration, device type, and referral source.
2. How We Use Your Information
- Service delivery: Answering calls, generating transcriptions and summaries, sending SMS notifications.
- Call recordings: Stored securely for your retrieval via the dashboard and used for product improvement, AI model training, and service optimisation.
- Communications: Transactional emails (account alerts, call summaries) and occasional marketing or product update emails.
- Analytics and improvement: Understanding usage patterns to improve the Service.
- Retargeting: We may use your email address or anonymised data for remarketing purposes through advertising platforms.
3. Cookies and Tracking
- We use essential cookies for authentication and session management.
- We use Google Analytics cookies to understand how visitors interact with our website.
- Third-party advertising cookies may be used for retargeting purposes.
- You can manage cookie preferences via your browser settings. Disabling essential cookies may affect Service functionality.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers: Twilio (telephony), Stripe (payments), Google (analytics, authentication), Deepgram/ElevenLabs/OpenAI (AI processing), DigitalOcean (hosting and storage).
- Legal requirements: When required by law, regulation, or legal process.
5. Data Retention
- Call recordings and transcriptions are retained for the duration of your active subscription and for up to 90 days after account cancellation.
- Account data is retained for as long as your account is active or as needed to provide the Service.
- You may request deletion of your data by contacting us at [email protected].
6. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS), secure cloud storage, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact [email protected].
8. International Data Transfers
Your data may be processed and stored in Australia, the United States, and other countries where our service providers operate. By using the Service, you consent to these transfers.
9. Children
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact
For privacy-related enquiries, contact us at [email protected].